terms and conditions

Welcome to kidzspace.co.nz, an online website fully owned and operated by Kidzspace Limited. We are committed to providing quality products online and through our physical store and anticipate that you will be delighted with any purchase made with us. If for some reason you are not entirely satisfied please let us know so that we can remedy the situation.

By purchasing products through kidzspace.co.nz, you acknowledge that you have read understood and agree to be bound by the Terms and Conditions, and any specific conditions that apply to your purchase. Together these terms and conditions form a legal contract between you the "buyer" and Kidzspace the "seller" when you purchase goods.

If you have any queries regarding the Terms and Conditions please contact us at sales@kidzspace.co.nz

Prices and Ordering
All prices are quoted in New Zealand dollars and are inclusive of GST. All prices quoted on the website are subject to change without notice. Once an order has been accepted, pricing is fixed and there will be no subsequent price changes applied. Prices quoted are exclusive of freight.

Our new Kidzspace website has been upgraded with full online shopping function complete with secure credit card processing. When shopping online with us you can choose to pay by visa or mastercard and your credit card details are held in a secure encrypted format with Payment Express until we have confirmed your order and advised availability and freight. At this point we then process your order through the Payment Express gateway and your card is debited. Alternatively you may phone Kidzspace on 0800 101 655 to place your order over the phone. We accept visa, mastercard, cheque (allow 7 days for clearance) and direct banking. We do not freight orders outside of New Zealand.
 
Payment
Furniture orders are custom-made to your order and require a 50% non-refundable deposit at time of order. Balance of payment is required prior to delivery along with respective freight charges.Should the buyer be notified that their furniture is ready for delivery and choose to defer delivery, Kidzspace is entitled to charge the balance of payment required at this time. For orders other than furniture, payment is required in full prior to despatch. 

Timing
Furniture orders are placed with our various New Zealand manufacturers once a deposit is received. Please allow 3-4 weeks for furniture orders to be manufactured and available for delivery. Kidzspace does its utmost to achieve a turnaround of less than 4 weeks on all orders involving furniture. In most cases we better this, but occassionally through no fault of our own, some orders are delayed in manufacturing. In this event, every effort will be made by Kidzspace to get these to you at the earliest possible timeframe.
For orders other than furniture, despatch of order will be within 4 working days of receipt of order unless you are otherwise notified of a delay. Delays would only occur if a requested item was out of stock.

Delivery
All orders being delivered are subject to a delivery fee. Kidzspace uses its own carriers for Auckland furniture deliveries which means your products are fully covered against transit damage. For orders out of Auckland we use a range of specialist furniture carriers and calculate freight charges depending on size of order and destination. Each carrier is selected for their care in handling our furniture but in the event of transit damage, it is important to note on the receiving docket that damage was identified and contact Kidzspace immediately so that we can remedy the situation. We are happy to quote delivery charges prior to processing your order.

For freight charges for items other than furniture please refer to the seperate freight page.

Furniture
We only use New Zealand manufacturers and New Zealand resources to make our furniture. Kidzspace furniture comes fully assembled.  Our Kidzspace, Urban and Cube ranges are made from New Zealand low pressure laminate board which is widely used in home, office, kitchen and interior fitouts. Our beds and bunks are made in solid New Zealand pine with a stain or paint finish. All beds and bunks come in a kitset form and require assembly. 
 
Cancellation and Amendments
Kidzspace reserves the express right not to accept any cancellation of a furniture order by the buyer once a deposit has been received. Furniture orders are produced specifically to individual customers requirements and are processed immediately by Kidzspace to their manufacturers for production. In some cases, it may be possible to make an amendment to an order if manufacturing has not commenced, but this will be on a case by case basis.
  

Refunds & Returns
Kidzspace is committed to providing you our customer with quality products and as such we are very selective in the products that we stock to ensure that they meet ours and your expectations. All items are subject to a quality control check prior to despatch, however, if you are unhappy with the quality of a product received please contact us immediately and we will undertake to either replace or refund the item in question at our cost. 
 
Kidzspace is not required under the Consumers Guarantees Act to provide a refund simply because you have changed your mind about your purchase, so please choose your product carefully. A refund will only be considered if the product is returned unused,  in original packaging, within 10 days of receipt of goods with a valid reason for the refund and supporting paperwork. The granting of a refund is entirely at the discretion of Kidzspace and will be applied through the original payment method. Return of goods is at buyers expense to: Kidzspace, 397 Manukau Rd, Epsom, Auckland.
Please note:There will be no refunds on furniture orders.

Guarantees
Kidzspace uses a range of New Zealand manufacturers for their furniture. All furniture purchased through Kidzspace comes with a 5 year structural warranty. Should any issues arise with the furniture, Kidzspace undertakes to remedy the matter in conjunction with the manufacturer, to all parties satisfaction. 
Any product purchased through Kidzspace is subject to the requirements of the Consumers Guarantees Act. 

Privacy
Kidzspace respects your right to privacy and undertakes to keep sensitive information confidential. We do not sell, distribute or otherwise publish your personal information to any third party. As a customer of Kidzspace, from time to time you will receive a copy of our e-newsletter. If you do not wish to receive this, you can simply unsubscribe.

Website Security 

Kidzspace uses a fully compliant secure environment to process its online orders in conjunction with Payment Express. Credit card details are never released to Kidzspace or any other 3rd party but are held in an encrypted format within Payment Express. 

Links 

Kidzspace provides links to other sites for information purposes. When you click on a link to another site, you are effectively leaving our site and entering another site that we do not control and for which we are not responsible. These sites will be governed by their own terms and conditions.